Support Hub
Answers Before You Click In
This page covers the common setup, matching, and safety questions for Sera Chat. Every link below routes to a real page in the app.
Frequently Asked Questions
Common Questions
How do I start a chat?
Use the Start Chat button to open /chat. If you arrive from an interest link, the app will preselect that topic and begin the matching flow.
Do I need to complete a profile first?
Some features may prompt you to finish your profile before matching. If that happens, complete the required fields and then restart the chat flow.
Why am I not matching with anyone right away?
Matching depends on who is currently available, your selected interest, and connection readiness on both sides. Trying a broader topic usually improves the chance of a quick match.
My camera or microphone is not working. What should I check?
First, confirm your browser has permission to access camera and microphone. Then verify no other app is holding the device open, refresh the page, and try again.
Can I use the app on mobile?
Yes, on modern mobile browsers. The experience is generally best on recent versions of Safari or Chrome with camera and microphone permissions enabled.
How do I stay safe while chatting?
Do not share sensitive personal details, leave any conversation that feels wrong, and use the in-app block or report actions when someone crosses the line.
How do I report inappropriate behavior?
Use the reporting and safety controls available in the app during or after a conversation. For conduct rules, review the Community Rules page linked below.
Where can I read the privacy and legal terms?
Use the quick links on this page to open Privacy, Terms, and Rules. Those routes are available directly from the site and do not require entering chat first.
When Something Feels Off
Leave the conversation immediately, use the app's report or block controls, and review the rules page if you need the full conduct standards. For account, data, or legal questions, the privacy and terms pages are the right destination.