HELP & SUPPORT
Help & Support
Frequently Asked Questions
How do I start a video chat?
Simply select your interests from the available options and click "Start Matching". Our system will find someone with similar interests to connect with.
Why can't I connect to anyone?
This could be due to several factors: limited users online with your selected interests, internet connection issues, or browser permissions. Try selecting different interests or check your camera/microphone permissions.
How do I report inappropriate behavior?
Use the report button during or after a conversation. Our moderation team reviews all reports within 24 hours and takes appropriate action.
Can I use Sera.chat on mobile?
Yes! Sera.chat works on most modern mobile browsers. For the best experience, we recommend using Chrome or Safari on your mobile device.
What should I do if my video/audio isn't working?
Check your browser permissions for camera and microphone access. Make sure no other applications are using your camera. Try refreshing the page or switching to a different browser.
How does interest-based matching work?
Our algorithm matches you with users who have selected similar interests. You can choose multiple interests to increase your chances of finding a compatible conversation partner.
Is my personal information safe?
We take privacy seriously. We don't store video recordings, and we don't share your personal information with other users. See our Privacy Policy for more details.
What languages are supported?
Sera.chat supports conversations in any language. Our platform is used by people from around the world speaking many different languages.
Can I block users?
Yes, you can block users during a conversation. Blocked users won't be able to connect with you again, and you won't see each other in future matches.
How do I change my interests?
You can update your interests anytime by visiting your profile page. Changes will take effect in your next matching session.
Still Need Help?
If you can't find the answer to your question in our FAQ, please don't hesitate to reach out to our support team. We're here to help!
Contact Information:
For technical issues or general inquiries, please visit our community forums or contact us through the app.